Coaching technical experts who also manage a business

June 5, 2018 § Leave a comment

Desk workI’ve coached a number of people over the years who have both been expert practitioners in their field (entrepreneurs, artists, technical specialists…), and who have also been responsible for the running of their business (directors, partners or equivalents).

Whilst their coaching has at times focussed on the development of their craft or expertise, most often the work has come under the heading of being an effective contributor to running the business. How to be a shaper and leader of strategy, for example, or how to manage relationships with colleagues, or how to take charge of their own future within the enterprise.

The refining of their technical expertise, their craft, whatever made them create or join the business in the first place, has often happened intuitively, outside the coaching and instead through their daily practice, almost without them noticing. And there’s no surprise here, as of course this craft is what lights their fire! It’s where they have chosen to put their heart and soul, and where they find meaning in work. So they already have effective strategies for developing this part of themselves; and these strategies are the reason they became experts.

But few go into business solely in order to go into business. Few gladly choose the path of people management. Few have set themselves the primary lifetime goal of effective delegation or increased productivity, or minimising the effects of stress.

So these latter topics are the ones which sometimes turn up in coaching, because for these experts they are not the arena of intuitive skills. They instead can be experienced for some people as arenas of uncertainty, of no right answers, or of inexperience, where a false step might lead to further complications.

In short, they are arenas where conscious attention has to be paid to ensure the experiences are unpacked and the learning converted into more effective future action. And that is why there are so relevant agenda items for coaching, in support of the growth of the whole person as an effective practitioner.

 

This is a copy of an article which also appears within my LinkedIn pages.

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Coaching the living: lessons from sitting with the dying

April 17, 2018 § Leave a comment

I should straightaway say that I’ve never sat with someone who is dying.

But a few pages in a book which touched on the author’s experience of sitting with those who are dying, have led me to insights and confirmations about the role of coaching (Parker J. Palmers “A Hidden Wholeness”, 2004).

“We must abandon the arrogance that often distorts our relationships – the arrogance of believing that we have the answer to the other person’s problem … What is before us is not “a problem to be solved”, but a mystery to be honoured.” page 61.

In the phraseology of the Coactive model of coaching, the people we work with are naturally creative, resourceful and whole; not someone who needs fixing.

I’m learning that people who have sat with a dying person find that they are not just taking up space in the room. They may find words inadequate to describe their experience, but are often their description is some version of “I was simply being present”.

Butterflies Two pixabay

When I consider I’m being at my best in a coaching session, I notice afterwards that I too was often “just” being present: practising being present, sitting with a living belief in the value of the other person, and their capacity to pick their path (their path) through their truths and limiting beliefs. My contribution was the quality of my attentiveness, my listening to them and to myself, and my hopeful and supportive expectation of the best in them.

In his book, Parker J. Palmer quotes an incident in Nikos Kazantakis’ Zorba the Greek, in which the narrator is overly-impatient in watching a butterfly emerge from its cocoon. The narrator breathes on the cocoon to warm it, which at first encourages the butterfly to emerge. But it emerges too early, and its wings, which should have opened and dried naturally in the heat of the sun, are folded back and useless. He watches its struggles, as it is artificially and prematurely brought to a new place, before its time.

The metaphor for coaching is clear: we are not there to point out what for us are obvious solutions to the other person’s problem. For example, “Have you spoken to the other person about this?” may seem like an obvious and sensible suggestion. But the coachee might not be ready to take this step, or may not have the skills or awareness to ensure a good conversation. They’ve probably already considered and rejected this course of action. But their coach ’told’ them to, and imperfect skills or an imperfect inner commitment to the task may result in an unfortunate outcome.

Rarely does offering advice or a suggestion in coaching bring such dramatic consequences as for that emerging butterfly! But the story confirms for me that though I might offer models or abstract theories, or a reflecting challenge to help the person really understand themselves better, essentially my work is nondirective.

Rainer Maria Rilke wrote of “the love that consists in this, that two solitudes protect, border and salute each other.” A definition of the coach’s role, perhaps?

 

Coaching skills for human rights defenders

December 14, 2017 § Leave a comment

Annie Medcalf (The Fusion Firm, and a fellow executive coach and consultant, and graduate of the Academy of Executive Coaching) and I had the great privilege recently of running a coaching skills training session for international human rights defenders at the University of York’s Centre for Applied Human Rights. And together with Shirley Collier we also then provided coaching to some of the Defenders as well.

 Fellows in Scarborough 2009The Centre hosts an annual scheme for human rights defenders at risk. This year’s defenders come from Egypt, Ukraine, Sudan, Kenya and Azerbaijan, and over the years defenders from these and many other countries with poor human rights records have benefited from a three to six months’ protective residency in York. My involvement has included interviewing and learning from them about their leadership styles and experience; I also teach part-time at the Centre on leadership and management to the Defenders and to Masters students.

The coaching skills workshop began with the premise that these Defenders, in order to be effective and to mitigate the risks of detention and harassment, are already steeped in local and international networks. These networks offer support, information, co-operation – and some measure of protection. Most Defenders are also leading or working within a local human rights organisation.

So our approach to the Defenders was an offering of training in coaching skills to help develop their leadership skills, and to help them in situations such as supporting burnt-out colleagues, managing ‘maverick’ or disruptive partners, and nurturing up-and-coming activists.

Their response was enthusiastic, and with the support of the Centre for Applied Human Rights the training went ahead. We have since offered on-going coaching, to support the defenders in their practice of leadership when they return home.

Though Annie and I brought models and techniques to the workshop, we were of course learners too. It’s humbling to discover the challenges some communities and individuals face in standing up for freedoms that York citizens take for granted.

Additional links

·        Centre for Applied Human Rights

·        York as a human rights city

·        Academy of Executive Coaching

The 13th Fairy – a stakeholder analysis fairytale for our times

December 5, 2017 § Leave a comment

The news that Northern Ireland’s Democratic Unionist Party have (perhaps temporarily) delayed the Brexit negotiations is the latest version of a story right out of Grimm’s fairy tales.

Some versions of the Grimms’ story begin with an invitation sent to 12 fairies to each give a blessing to a new-born princess. A thirteenth – and uninvited – fairy, hearing what the others are up to, turns up in a rage and delivers a curse rather than a blessing.

This 13th fairy is sometimes depicted as an evil fairy; but according to Peter Hawkins of CSTD, from whom I’m proudly borrowing the idea for this blog, this fairy isn’t evil. They’re just mad at being forgotten.

The result: they turn up late, and make trouble – because they were forgotten in the first place.

So when I heard the news this morning, my fanciful mind wondered if the DUP might be feeling like a thirteenth fairy.

And the link to coaching?

When we’re working with teams, or unpicking complex ideas, or making decisions which affect a range of stakeholders, it’s not always easy to identify all those who need to be involved.

So what might be the implications for coaches, supervisors and for those involved in strategic planning processes?

  • When supervising a coach who is coaching a team: invite them to map the team on a flipchart, and as a coach be interested in who turns up ‘late’ in the story; and ask, Who else isn’t on the flipchart yet? How are they connected to the other people on the flipchart? What message are they bringing?
  • When providing conflict coaching: asking who else is there in the conflict –  perhaps someone on the sidelines?, or who might appear less visible, who could offer another perspective or who might have skills or resources to help bring about resolution.
  • When doing a stakeholder analysis with colleagues, asking again and again: Who else have we forgotten? Who else has an interest in what we’re deciding? If we were to look back to today, who might we realise needed to be inside the tent with us?
  • When coaching someone who is facing a dilemma or a difficult decision: which opinions haven’t they paid attention to yet? Is there any voice inside them which hasn’t yet been heard? (this might be the voice of the outcome or some deep yearning which they haven’t yet dared to admit to themselves). What other options are available, in addition to the possibilities they’ve already thought of?

 

 

 

 

Why might your organisation’s culture eat your strategy for breakfast?

October 26, 2017 § Leave a comment

Dear Anne,

I mentioned the phrase Culture will eat your strategy for breakfast in our coaching session last week, and you asked for more details.

I hope the following is helpful?

“Culture eats your strategy for breakfast” is attributed by Peter Hawkins to Peter Drucker – even though apparently neither of them can find the original quotation!

On the surface, the phrase simply suggests that it’s irrelevant how much time and care an organisation pours into creating a strategy: it will be powerless against the prevailing internal culture, which will have far more impact on future behaviour.

For me there are also some deeper truths within the phrase, with implications for other realities of organisational life.

First to say, perhaps, is that we can’t expect a strategy-shaping process on its own to change the culture. An organisation’s culture is a product of history, attitudes, beliefs and behaviours. It is a long-enduring reality. Culture is what is surprising or confusing to us when we’re a new-starter – and, infamously, culture is what we then are blind to after three months in the job.

Culture begins to shape itself the moment the organisation begins. If you’ve ever been involved at the start of an organisation or group, you may have witnessed this process happening around you.

(For more information, Edgar Schein wrote some of the most influential and enduring ideas on understanding organisational culture.)

The ‘joke’ is that it takes seven years to change significantly a culture. I don’t think that’s necessarily true in every case, but there’s no doubt that an organisational culture can endure even if the majority of staff leave and are replaced by new-comers.

Second, your strategy is enacted by, or mediated through, the culture. Culture is day-to-day, and every day. It regulates default behaviours and decisions. So if the strategy document imagines radically different behaviours, instead what will happen is more of the past. People will say ‘yes’ and act ‘no’.

This is why a good culture is such a prized organisational goal.

The reality, however, is the culture is what the leadership collectively behave (another Peter Hawkins quote). So changing a culture often requires an appreciative or solutions-focussed approach: identifying which behaviours do we want more of, or which of the staff are holding the attitudes or values we want everyone to have; and then naming and affirming those and giving opportunities to copy them. That’s why story-telling can work well in culture-change. And woe betide the leadership team when they fall back into the old ways without accountability or explanation: contradictions between espoused values and actual behaviour are never more obvious (and damaging) than in organisational life.

Lastly on culture, a quote from the business world: your competitors can copy everything except your culture. Companies – and not-for-profits – which can flourish in a volatile, uncertain, complex and ambivalent world, have the characteristics for survival. Your culture collectively dictates your resilience, your flexibility, and your ability to innovate.

And whilst survival isn’t everything, it does at least offer more choices.

With best wishes,

John

 

 

A day 20 years in the making…

September 15, 2017 § Leave a comment

– and a link to some of Meg’s writings on leadership.
NB This post is in relation to a workshop with Meg Wheatley, a writer and consultant who has inspired a generation of leaders to step forward and serve.
Leadership in these times, 9 November 2017, London www.megwheatleyinlondon2017.eventbrite.co.uk.
The foundations for this event were laid 20 years ago, when Meg wrote a seminal article entitled Goodbye Command and Control.
I was introduced at about that time to Meg’s writings (all Meg’s articles, recorded talks etc  are freely available at  http://margaretwheatley.com/library/) by my consultant/coaching colleague, Penny Kay, and together we’ve kept in touch with Meg’s new thinking over the years.

So you can imagine our delighted when Meg responded to our out-of-the-blue “20th anniversary e-mail”, inviting her to put on an event on leadership next time she was in the UK.
Leadership in these times is the result.
The day offers a great opportunity for those who work with people in leadership roles, to be more aware of effective contemporary leadership, and to support leaders to reclaim a leadership which re-engages people and creates possibility even amidst disruption and distraction.
For more information and to book, visit www.megwheatleyinlondon2017.eventbrite.co.uk

“Good leaders find it increasingly difficult to use the processes and practices that worked well in the past to evoke people’s inherent motivation, commitment, and creativity.  Yet if we notice who we’ve become, we can recommit to who we choose to be as a leader for this time.” Meg Wheatley

Some of Meg’s articles on leadership:

Writing retreat – last three places remaining

January 31, 2017 § Leave a comment

Writing retreat, south Lakeland, 23-28 April.

Together with a colleague from Birmingham University, we’ve designed a retreat for those who are wanting to start a new project, or to take forward or finish off a current piece of writing whether for formal publication or personal use.

There will be the opportunity to hear from the tutors about our experience of writing, and one to one time with us; but the emphasis will be on enabling time in a supportive atmosphere to devote to your writing.

The venue is the beautiful – and peaceful! – house and gardens at Swarthmoor Hall, Ulverston. Bookings are now open.

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