Assessing the impact of community mediation

June 14, 2011 § 1 Comment

As a result of work which Mediation Yorkshire and I did together last year, we have produced a paper describing how the impact of mediation – both within the dispute and the wider effects – can be captured.

Challenges and Opportunities in assessing the impact of neighbour dispute mediation, 2011 John Gray

There is something of a gap within the UK community mediation sector in the theory and practice of impact. After a phase of comparatively generous public and financial support for the sector during the 90’s and early 2000’s, services need to be even clearer what benefits they are bringing to their stakeholders. Their stakeholders include not just the communities in which they work, but the service’s funders who are often local actors and influencers within the same communities.

Community mediation in the UK is approaching its fourth decade, and I hope this paper gives ideas and support to the sector as the challenges and opportunities of the current operating environment begin to make themselves felt.

If you have comments on the paper or contributions to the impact assessment debate, do be in touch.

Update: Mediation Digest has picked up on my Impact Assessment research, including an article from Mediation Yorkshire about how they have used the research with funders, referrers and other stakeholders.

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