Community Mediation – Outcomes and Impact Assessment

February 11, 2013 § Leave a comment

With staff from Yorkshire Mediation Services, I am leading a session at the North West Mediation Network meeting in Manchester later this month.

In the spring of 2010, Mediation Yorkshire and I worked together to create an impact assessment framework in order to learn from the outcomes and impact of its work in mediating neighbour disputes. The framework was used on closed cases in Kirklees and Wakefield, and key messages emerged from the evidence for the service, for mediators, and for referrers to the service.

At the Network event, we’ll be talking about the framework we created together, and how we’re currently expanding the model to gather evidence of impact on referring agencies and funders.

For more information on the impact assessment that we created, e-mail me for a copy of the paper which emerged from the work: Challenges and opportunities in assessing the impact of neighbour dispute mediation.

The impact assessment framework generated interest within the UK community mediation sector, and was the subject of two articles in the online journal Mediation Digest. One article looked at the theory behind the development of the impact assessment framework, and the second article reviewed the outcomes for the mediation service.

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